Frequently asked questions
Everything people ask before installing Ins Autopilot — pricing, account safety, privacy, targeting, DMs, the AI draft flow and refunds.
Is Ins Autopilot free?
Yes. Free includes Follow, Unfollow and Likes — 10 actions per type per day — plus 10 verified Repost Cleanup removals per day, with no card required. The no-card Outreach Trial covers up to five unique confirmed DM contacts per Instagram sender account (one confirmed Trial DM per contact), at most three new contacts per UTC day, for seven days from the first confirmed delivery; Direct and Bulk DM share the same Trial allowance, and Trial contacts do not renew daily. Ongoing DM outreach, comments, AI drafts, automated follow-up and tracked links require Pro. See plans and limits.
What can I automate with Ins Autopilot?
Follow, Unfollow and Like runs on an audience you choose; Direct Message and Bulk DM Queue; Comment replies to Reels comments matching your keyword; Monitor for new followers, likers and DM replies with optional auto-DM templates; follow-up sequences that stop on reply; and Repost Cleanup. You choose the recipients, limits and when each workflow starts — nothing runs without you starting it.
Do I need to give you my Instagram password?
No. Ins Autopilot never asks for your Instagram password. It uses your existing signed-in browser session and reads the Instagram profiles, follower lists, comments and messages needed for the tasks you configure locally. Our services receive the account, device, usage, license, billing and support data described in our privacy policy, plus optional tracked-link and limited Trial delivery records. See our privacy policy for the full data flow.
Is Instagram automation risk-free?
No. Human-paced delays, configurable limits, cool-downs, Safe List protection and result review help you manage actions, but Instagram can restrict or reject automated activity — its platform rules take precedence. No tool can guarantee account safety. (Instagram on account status)
How does auto follow choose who to follow?
You pick the audience. Target any profile's followers or following list, or any post's likers or commenters. Smart filters refine by min/max followers, following and profile picture — and your follow history skips accounts this Instagram account has already followed.
Can I unfollow only people who don't follow me back?
Yes. Enable Skip Mutual Followers and auto unfollow only removes accounts that don't follow you back. Add anyone to a Safe List, require manual confirmation, and skip accounts followed within the last 7 days.
How do DMs, follow-ups and delivery results work?
Direct Message sends one DM to one account; Bulk DM Queue works through a recipient list with a random delay between sends. On Pro, a follow-up sequence schedules a later step only after the previous delivery is confirmed, and Stop on Reply ends the sequence when a reply is detected. History separates confirmed deliveries from results that need review — an uncertain result is held for review, never automatically retried. Paid DM and comment caps are counted separately from follows, unfollows and likes.
Does the AI write and send my DMs for me?
It only writes drafts — it never sends. AI Draft is a Pro feature, off until you enable it in Settings and configure a supported provider with your own API key; the key stays in your browser and we cannot read it. The request goes straight from your browser to the provider you configured, optionally including recent conversation context you tick. The text lands in an editable box — pressing Send DM is always your own action.
What is the Relationships ledger, and is it uploaded anywhere?
Relationships is the local contact ledger; Workspace is the management area for contacts, account and workflow records. The ledger is stored in your browser, separately for each Instagram account: contacts, sources, follow and DM status, waiting time, and outcomes you enter. The ledger itself is not uploaded to Ins Autopilot servers. If you explicitly create a tracked link, our servers receive its destination URL and an opaque contact reference and store open timestamps and counts. Account, device, usage and license data still sync for plan access and quotas, as described in our privacy policy.
Do paid plans share allowances across multiple Instagram accounts?
Yes. Monthly and Annual plans support up to three bound Instagram accounts that share the plan's daily allowances — the caps are not multiplied per account. The Outreach Trial is different: it is tracked separately for each Instagram sender account.
Which browsers are supported?
Ins Autopilot is a Manifest V3 extension for Google Chrome, installed from the Chrome Web Store. It also works on Chromium browsers like Microsoft Edge, Brave and Opera.
How do cancellations and refunds work?
Monthly and Annual plans renew automatically until cancelled. Cancelling stops the next renewal but does not automatically refund the current paid period. Refund requests are reviewed individually; start from the extension under PRO → Request a refund. If approved, paid access may end immediately and the approved amount returns to the original payment method. Your statutory consumer rights are not limited.
Still unsure? See the plans, read the honest safety deep-dive, or contact us — the same team answers support.
For Chrome Web Store reviewers
A self-contained testing guide for the review process — kept separate from the customer FAQ above.
Chrome Web Store reviewer: full testing guide
Ins Autopilot is a workflow assistant for the reviewer's OWN Instagram account. Instagram interaction workflows run in the reviewer's browser, using the Instagram session already signed in there. Instagram login credentials are never sent to us.
Tracked-link click events are recorded by our tracking service, and optional AI requests go directly to the AI provider the user configured. Billing is hosted on insautopilot.com and Stripe; the extension never handles card details.
Please sign in at https://www.instagram.com with a reviewer-owned test account, then click the Ins Autopilot toolbar icon to open the side panel. A second account you own can be the target.
WHERE TO FIND EACH AREA (left rail of the panel, in order)
- Follow - build a target list (followers / following / likers / commenters, or paste usernames) and run follows.
- Unfollow - unfollow runs; the Safe List and a confirmation dialog appear before anything is removed.
- Likes - like runs and filters.
- Outreach - direct messages: queue a message, watch each sending task, create a Tracked link ("Track link" row), and see follow-up queue items.
- Cleanup - Repost Cleanup: open Your activity → Reposts, scan your reposts, review the automatically selected list, adjust it if needed, then confirm. Reposts are removed one at a time, with verification after each removal.
- Relationships - contacts: notes, qualification fields, outcome, conversion journey, "Saved segments", and "Catch Up" (reads the comments under your own posts).
- Insights - five read-only views: Inbox, Opportunities, Follow-up, Sources, Delivery.
- Stats - activity counters and CSV export.
- Accounts - the "Get started" checklist, the per-account overview, and plan / quota details.
WHAT IS SAFE TO OPEN WITHOUT SENDING ANYTHING
- Insights and the account overview are read-only: they never queue, follow or send anything.
- Scanning Catch Up and viewing its breakdown is read-only. Result-row actions such as Add to Relationships or Queue message only act when the reviewer explicitly clicks them.
- Viewing Relationships or applying a saved segment sends nothing to Instagram. A saved segment stores a filter, never a copy of your contacts.
- Editing notes, qualification fields or outcomes, and saving a segment, only updates local relationship or filter data and never triggers an Instagram action.
- Repost Cleanup scans first and removes nothing while scanning. After a removal click, the extension performs a post-scan and only treats the item as removed when that exact item can no longer be found.
- "Create tracked link" sends nothing: it only creates the link and shows it back to the reviewer.
HOW SENDING WORKS (who starts what)
Outreach Trial: one Instagram sender account can reach up to five unique confirmed DM contacts, with one confirmed Trial DM per contact and at most three new contacts per UTC day. The seven-day window starts at the first confirmed delivery. Direct and Bulk DM share the same Trial allowance; uncertain delivery stays reserved for manual review. AI Draft, comments, automated follow-up and tracked links remain Pro-only. Trial recipient numeric IDs and delivery resolutions are stored by our server without message text; the random device ID is an observation signal, not the trial owner or a shared quota key.
DMs are never initiated from an unknown recipient or from generated content. The reviewer explicitly chooses the recipient and confirms the message or the follow-up steps before they enter the sending queue. Once the reviewer starts a confirmed queue or a follow-up sequence, those pre-confirmed items may run according to the configured schedule. Stop on Reply prevents later follow-up steps after a reply is observed.
- Follow / Unfollow / Likes / DM runs only do what the reviewer starts, within the daily limits they set. The Safe List keeps chosen accounts out of unfollow runs.
AI IS OPTIONAL
AI Draft lives inside the Pro Outreach panel and is off until turned on; every screen works without it. With your own provider key the request goes straight from the browser to the provider you configured - it never passes through our servers. A managed Ins Autopilot AI provider can also be selected in settings; when enabled it routes the chosen content through our backend as described in our Privacy Policy, and it requires managed access that is not enabled on public plans.
AI qualification suggestions are optional and are only applied after the reviewer explicitly accepts them; the AI never sends a message and never writes a qualification into a contact record on its own.
PRO AREAS (listed in the PRO panel; no purchase is needed to review the extension)
AI Draft (inside the Pro Outreach panel), saved segments, Track link and its reports, the Insights views beyond Inbox, CSV export, and higher daily limits. Both plans use one-at-a-time Cleanup.
HOW TO OBSERVE ATTRIBUTION WITHOUT FABRICATING A CLICK
1. Outreach -> "Track link" row: enter a destination URL, optionally pick a contact under "Linked to contact", then press "Create tracked link".
2. Open that link in a new browser tab yourself. The count comes from our tracking service observing the short link being opened; "Insert into draft" only fills the message box, and a click is never counted as a reply, a qualification or a booking.
3. Read the result in Insights -> Sources and in the per-account figures on Accounts. Anything that cannot be computed shows "Unavailable" - never as a made-up zero.
The extension never starts an engagement, cleanup, follow/unfollow, or messaging workflow without explicit user action. Once the user starts a configured run or a confirmed queue, the extension executes that selected workflow within its configured limits and safety checks.